Effective Date: November 6, 2024
Welcome to S Robinson Collective! This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.srobinsoncollective.com (the “Site”). By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit or make a purchase through the Site, we collect several types of information to provide and improve our services:
a. Personal Information
- Order Information: When you make a purchase, we collect details such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Device Information: We automatically collect information about your device, such as your IP address, browser type, and operating system, when you visit our Site.
- Log Data: This includes details about your interactions with our Site, such as the pages or products you view, search terms, and referring/exit pages.
2. How We Use Your Information
We use the information we collect to process your orders, improve our Site, and communicate with you:
- Order Fulfillment: To fulfill and manage orders, process payments, and arrange shipping.
- Customer Support: To provide customer service, handle inquiries, and respond to your requests.
- Improving Our Site: To analyze trends, enhance our product offerings, and customize your experience.
- Marketing: With your consent, we may use your information to keep you updated on new products, promotions, and events.
3. Sharing Your Information
We respect your privacy and do not sell or share your information with third parties, except in the following cases:
- Service Providers: We may share information with trusted third parties who assist us in processing orders, managing shipping, and handling payments.
- Legal Requirements: We may disclose your information if required by law, court order, or in response to a government request.
4. Data Security
We implement a range of security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online transmission can be guaranteed 100% secure, so we cannot fully guarantee the security of your information.
5. Your Rights
Depending on your location, you may have certain rights related to your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You may request corrections to inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal information, though certain data may be retained to comply with legal obligations.
To exercise these rights, please contact us at shirley@srobinsoncollective.com.
6. Cookies
Our Site uses cookies to improve your browsing experience, track Site traffic, and deliver targeted advertisements. You can control cookie settings via your browser, though some features of the Site may not work if cookies are disabled.
7. No Refund Policy
Due to the custom and personalized nature of our products, all sales are final, and we do not offer refunds. However, if there is a gross mistake in delivery (such as the wrong item or damaged goods), please contact us within 7 days of receipt, and we will work to resolve the issue.
8. Changes to This Policy
We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. By continuing to use the Site, you agree to the terms of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or would like to make a request regarding your data, please contact us at:
S Robinson Collective
Email: shirley@srobinsoncollective.com
Address: Alton, IL, 62002
Thank you for shopping at S Robinson Collective and for trusting us with your personal information. We are committed to protecting your privacy and ensuring a safe shopping experience.